The Resident Relations Department assists residents with whatever needs they may have, including but not limited to the following:
- Visiting new residents and offering services available
- New Resident Orientation presentations
- Distribution of Lifeline pendants and providing instruction in their use
- Assisting residents with problems encountered at Waterman Village
- Working with our Health Care team to assist residents with their medical, physical, and psychological needs
- Providing emotional support and guidance in times of need
- Providing information to spouse or family on the steps that need to be taken in the case of the passing of a loved one
- Assisting with arrangements for a Memorial Service and reception
- Providing information on legal help for estate planning, wills, and trusts
- Makes safety announcements such as 911 Emergency Broadcasts, power outages
- Assists with technical support for LifeLine, Dwelling Live, and other IT services
- Proves pet information such as sitters, walkers, and veterinarians
Helpful links:
- Welcome Letter – Oaks
- Welcome Letter – Lakeside
- Steps to take when Vacating a Villa at Lakeside
- Life Lease Payable on Death Designation
- Hurricane Prep List
- Resident Absence Form
- Fall Detection Pendant Informational Video
