Helpful Moving Resources

Helpful Moving Resources

Resident Handbook

Newsletter & Memos

The Resident Relations Department assists residents with:

Visiting new residents and offering the services available
New Resident Orientation presentations
Distribution of LifeLine pendants and providing instruction in their use
Assisting residents with problems encountered at Waterman Village
Working with our Health Care team to assist residents with their medical, physical, and psychological needs
Providing emotional support and guidance in times of need
Providing information to spouse or family on the steps that need to be taken in the case of the passing of a loved one
Assisting with arrangements for a Memorial Service and reception
Providing information on legal help for estate planning, wills, and trusts
Makes safety announcements such as 911 Emergency Broadcasts, power outages
Assists with technical support for LifeLine, Dwelling Live, and other IT services
Provides pet information such as sitters, walkers, and veterinarians

Helpful links:

Resident Relations serves as a liaison between you, your family, visitors, and healthcare professionals regarding any concerns. Resident Relations is also available to assist and provide emotional support.

Lifeline

Lifeline is a personal emergency response system that provides emergency assistance at the push of a button, twenty-four (24) hours a day, seven days a week. Each resident will receive a Lifeline button.

Instructions for Using Lifeline

Our goal is to answer all calls within 1-2 minutes. Occasionally, due to a high volume of calls, it may take a slightly longer time. Please be patient.

Push your Lifeline button for at least a few seconds until the button vibrates and a red light blinks.
A security Guard will call you on your phone. A security guard will go to your location if you do not answer the phone.
If you accidentally push your lifeline button, Security will contact you to verify that you do not need assistance. Security personnel will still need to visit the resident to deactivate the button.
The Lifeline button will start flashing yellow when the battery is low. When that happens, call resident relations at 294 or 387 for a replacement battery.
The personal Lifeline buttons are waterproof. Please wear them or have them accessible in the shower or bath.
You may use your Lifeline for emergencies (Police, Fire, and Ambulance). Someone will respond to your apartment in minutes.
We ask all residents to test their Lifeline equipment monthly by pressing the personal help button. When Security asks for assistance, tell them you are testing the equipment. Quarterly testing is vital to the proper functioning of your Lifeline equipment. If you have any questions regarding the procedure, please call extension 294 or 387; our Lifeline Representative will be happy to assist you.

Non-Emergency Medical Procedures

Call your physician.
Follow their instructions.
Your physician will determine whether you should remain in your residence or be admitted to the hospital.

Please remember that you are expected to have a personal physician who will be qualified to handle your health needs.

Vial of Life

The vial of life is a mechanism used to provide accurate medical information to paramedics if you suffer a heart attack, stroke, or other disabling fall and cannot give information at that time. Waterman Village will provide a form and a vial to record all pertinent data. This would include insurance information and policy numbers, medications, known health problems, allergies, your doctor’s name, the person to notify in an emergency, and your healthcare surrogate’s name and phone number. A healthcare surrogate is a relative or friend who can legally make decisions about your care when you cannot make those decisions yourself. You should also include in the Vial of Life a copy of your Living Will and the yellow Do Not Resuscitate order signed by your physician, if applicable.

A Waterman Village employee will usually help you fill out the Vial of Life form the first time. When completed, please place it in a safe place. We recommend putting it on the refrigerator door (Do not place it in the freezer). The vial occupies minimal space and can be readily located without needing to burrow through files or desk drawers. The Lake County Sheriff’s Office provides bright orange stickers to be placed on the outside of the refrigerator door and another on a window on or near the front door. If there are two residents in the apartment, you need two vials showing the medical history of each. It is a good idea to mark the outside of the vials with the person’s name.

It is crucial to have this information readily available in an emergency. Should you need a new vial, forms, or assistance, please call (352) 383-0051, ext. 294 or 387.

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